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Returns and Replacement

RETURNS AND REPLACEMENT

CASES YOU MAY RETURN A PRODUCT

  • The product is not what I expected.
  • The product is in poor condition.

RETURN CONDITIONS

You have 14 working days from the delivery date to make a return.

For hygiene reasons, returns or exchanges of piercings, ear cuffs and earrings are not accepted if their sealed bag is opened.

It is essential that the items you wish to return are in excellent condition and without obvious signs of use.

To send a product back, you must include its original packaging and note that it must reach us in perfect condition to receive a refund.

In cases where you wish to exchange it for a different item, you will have to make a return with your own transport costs and submit a new order with the desired item after contacting us via the Contact Form or by phone.

Orders that benefited from a promotion or gift item must be returned in full to receive a refund.

WHAT SHOULD I DO FOR MY RETURN?

Complete the Contact Form with which you can request the return or exchange depending on your situation.

Once the form is completed, our customer service team will contact you within 48 hours with the steps to follow to make the return.

Once the courier has delivered the parcel to our premises, after we have examined the product, you will receive a confirmation email stating that the amount has been refunded. Your refund will appear in your account within 7 to 15 business days the same way you made your purchase, via PayPal or a refund to your credit or debit card.

Return shipping costs are the responsibility of the buyer.

If the return is refused, the customer will have 1 month to contact us and have the product sent back to them. If the parcel is not received by the customer within 1 month it will be sent to charity.